Senior Help Desk Technician II

Overview

Role involves providing Level 1 & 2 Help Desk support and training for end users.

Ideal candidate should have 1+ year experience with Adobe Connect and ITIL Foundations certification.

Locations

• United States, California, San Francisco
• United States, California, Los Angeles

Requirements

• 1+ year experience with Adobe Connect
• ITIL Foundations certification preferred
• Active DOD clearance advantageous

Responsibilities

• Provide Level 1 & 2 Help Desk support
• Conduct end-user training
• Maintain IT inventories
• Create procedural documentation
• Set up conference and training rooms

Benefits

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account
• Paid Time Off