Senior Help Desk Technician

Overview

Role involves providing Level 1 & 2 Help Desk support and managing IT resources for the Executive Office for the United States Attorneys.

Ideal candidate should have 1+ year experience with Adobe Connect and familiarity with ITIL practices.

Locations

• United States, California, San Francisco
• United States, California, Los Angeles

Requirements

• 1+ year experience with Adobe Connect
• ITIL Foundations certification preferred
• Active DOD clearance Level 6 Public Trust or above advantageous

Responsibilities

• Provide Level 1 & 2 Help Desk support
• Conduct IT inventories
• Create procedural documentation
• Set up conference and training rooms
• Submit status reports
• Train end-users
• Utilize online meeting applications
• Maintain user accounts

Benefits

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account
• Paid Time Off
• Observance of State/Federal Holidays