Software Support Specialist II

Overview

Role responsible for assisting partners with product issues and providing high-quality support.

Ideal candidate should have 2+ years of experience in a technical support role with strong customer service skills.

Locations

• Australia, New South Wales, Sydney

Requirements

• Bachelor's degree or equivalent experience
• 2+ years relevant experience
• 1+ years in technical service-oriented position preferred
• 1+ years troubleshooting Windows and Linux servers preferred

Responsibilities

• Assist partners in diagnosing product issues
• Provide support via email, phone, chat
• Document partner interactions and troubleshooting
• Identify and escalate trending issues
• Contribute to knowledge base articles
• Manage a queue of support cases
• Communicate new release features to partners
• Evaluate business data for optimization opportunities