L2 IT Helpdesk

Overview

Role involves managing IT Helpdesk operations and resolving complex IT issues.

Ideal candidate should have 5-7 years of IT Helpdesk experience with strong skills in Office 365 and Active Directory.

Locations

• Philippines

Requirements

• 5-7 years experience in IT Helpdesk
• Experience with Active Directory and Group Policies
• Expertise in Office 365 applications
• Experience with ConnectWise or similar tools
• Microsoft and Azure certifications preferred

Responsibilities

• Act as escalation point for Level 1 technicians
• Troubleshoot Windows, MacOS, Microsoft 365 issues
• Conduct end-user training
• Ensure proper ticket documentation
• Meet SLA response and resolution times
• Assist with new client onboarding
• Participate in client audits
• Document solutions in knowledge base

Benefits

• Medical, Dental Coverage
• Life insurance from day 1
• Paid Vacation and Sick Leave
• Competitive salary package
• Financial Assistance Program
• Mandatory Government Benefits
• 13th Month Pay
• Regular Company Events