L2 Helpdesk (AU IT, WFH)

Overview

Role involves providing IT support and troubleshooting for users in a remote setting.

Ideal candidate should have strong troubleshooting skills and current Microsoft certifications.

Locations

• Philippines

Requirements

• Current Microsoft certifications
• Extensive hands-on experience troubleshooting support issues
• Ability to support network switches, routers and firewalls

Responsibilities

• Create/Change/Remove users
• Administer routers and switches
• Troubleshoot email and Office365 issues
• Monitor and maintain backups
• Set up OneDrive access
• Make security and group policy changes
• Troubleshoot general service issues
• Enrol devices into Microsoft Intune

Benefits

• Medical, Dental Coverage
• Life insurance
• Paid Vacation and Sick Leave
• Competitive salary package
• Financial Assistance Program
• Mandatory Government Benefits
• 13th Month Pay
• Regular Company Events