Customer Support Technician (TSR)

Overview

Role involves providing customer support and troubleshooting for applications and network systems.

Ideal candidate should have 3+ years of experience in customer support with strong problem-solving skills.

Locations

• Philippines

Requirements

• Associate Degree required
• Minimum 3 years experience as support technician
• CompTIA A+ Certification preferred

Responsibilities

• Deliver customer service and support
• Interact with customers
• Follow up on customer inquiries
• Gather information for troubleshooting
• Document case history
• Collaborate with internal teams
• Adhere to Case Management Policies
• Stay current with system information

Benefits

• Medical, Dental Coverage
• Life insurance
• Paid Vacation and Sick Leave
• Competitive salary package
• Financial Assistance Program
• Mandatory Government Benefits
• 13th Month Pay
• Regular Company Events