Customer Success Manager

Overview

Role involves managing client relationships and driving account growth in a cybersecurity context.

Ideal candidate has 3+ years in Customer Success with experience in B2B SaaS and strong relationship management skills.

Locations

• United States

Requirements

• 3+ years in Customer Success or Account Management
• Proven track record managing enterprise accounts
• Experience in B2B SaaS
• Strong analytical and problem-solving skills
• Proficiency in CRM tools
• Exceptional communication and interpersonal skills

Responsibilities

• Build and maintain relationships with clients
• Drive account growth through upselling
• Ensure customer satisfaction and product adoption
• Act as customer advocate internally
• Identify churn risks and implement action plans
• Collaborate with teams to address client needs
• Stay updated on industry trends
• Manage customer interactions using CRM

Benefits

• Unlimited Paid Time Off
• Sabbatical
• Stock Option Plan
• Exceptional Health Care Plans
• 401(k) Plan
• Learning & Development Budget
• Free Global Co-Working Membership