Supervisor Non Clinical Operations

Overview

Role overseeing daily operations and development of a call center team.

Ideal candidate should have 2+ years supervisory experience in a high-volume call center.

Locations

• United States

Requirements

• Minimum 2 years college
• 2 years supervisory experience in call center
• Outbound sales experience preferred

Responsibilities

• Oversee daily productivity of Communication Center Representatives
• Develop and mentor team members
• Monitor individual performance and quality
• Conduct performance reviews
• Ensure compliance with policies
• Assist in hiring new representatives
• Maintain staffing levels
• Track performance metrics

Benefits

• Competitive salary
• Performance-based incentives
• Diversity and inclusion initiatives