Customer Success Manager -- Mid Market

Overview

Role focused on enhancing customer experience and driving business outcomes.

Ideal candidate has 5+ years in Customer Success with strong SaaS knowledge and proven growth management.

Locations

• United States

Requirements

• 5+ years experience in Customer Success
• Strong understanding of SaaS products
• Proven track record of managing retention and driving growth

Responsibilities

• Build and nurture client relationships
• Drive customer ROI
• Grow and defend revenue
• Strategic advisory and enablement
• Account planning
• Risk mitigation
• Voice of the customer
• Cross-functional collaboration

Benefits

• Competitive base compensation
• Health insurance
• Unlimited Paid Time Off
• Paid Company Holidays
• Work from home policy
• Monthly Remote Stipend
• 401(k) self contribution
• Paid Family Leave