Customer Success Manager (m/w/d)

Overview

Role focused on maximizing customer value and strengthening relationships within a hybrid work environment.

Ideal candidate should have experience in Customer Success with strong communication skills in English and German.

Locations

• United Kingdom, England, London
• Germany, Berlin, Berlin

Requirements

• Experience in Customer Success or similar role
• Retail or e-commerce experience required
• Fluency in German and English
• Strong business and technical knowledge
• Willingness to travel
• Proactive working style
• Team player in international environment

Responsibilities

• Manage customer relationships
• Identify business opportunities
• Facilitate business reviews
• Research customer industries
• Educate customers on new features
• Act as intermediary across teams

Benefits

• Competitive compensation package
• Workation opportunity
• Learning & development budget
• Flexible working hours
• Diverse workplace culture