Senior Customer Success Manager

Overview

Role focused on managing client relationships and driving successful cancer benefit strategies.

Ideal candidate has 6+ years in high-growth companies with expertise in employee benefits and digital health.

Locations

• United States

Requirements

• At least 6 years of experience
• Deep understanding of employee benefits
• Proven track record of strategic client management

Responsibilities

• Lead client onboarding and engagement
• Build long-term relationships with stakeholders
• Monitor client performance metrics
• Identify upsell opportunities
• Serve as client advocate
• Collaborate with internal teams
• Conduct regular business reviews

Benefits

• Competitive salary
• Comprehensive medical benefits
• 401k match
• Monthly phone and wifi stipend
• Generous vacation policy
• Equal paid parental leave
• Free cancer screening resources