Strategic Customer Success Manager

Overview

Role focused on ensuring customer value, retention, and revenue growth for enterprise accounts.

Ideal candidate has 5+ years in managing enterprise accounts with a strong engineering background.

Locations

• Canada
• United States

Requirements

• 5+ years in Customer Success
• Strong mechanical engineering background
• Proven success in license adoption
• Ability to build partnerships with executives
• Exceptional organizational skills

Responsibilities

• Develop and execute account strategies
• Drive customer engagement
• Monitor product usage
• Build relationships with executives
• Identify churn risks
• Act as voice of the customer
• Mentor peers