CX Manager

Overview

Manage customer support operations and enhance service quality.

Ideal candidate has 5+ years in customer service and strong leadership skills.

Locations

• Canada
• United States

Requirements

• 5+ years in customer service
• Experience in BPO management
• Ability to manage in-house and outsourced teams

Responsibilities

• Lead customer support team
• Drive business impact
• Build processes for team improvement

Benefits

• Equity
• Medical benefits
• Dental benefits
• Vision benefits
• 401(k)
• Life insurance
• PTO