Operations Associate (L1)

Overview

Role involves supporting operations and customer interactions in the cryptocurrency space.

Ideal candidate has 1+ years in finance or customer support and knowledge of cryptocurrency.

Locations

• Malaysia

Requirements

• 1 year experience in finance or customer support
• Bachelor's degree in relevant field
• Foundational knowledge of operations functions
• Knowledge of blockchain and cryptocurrency
• Proficient in CRM and analytics tools
• Customer-oriented mindset
• Strong problem-solving skills
• Fluent in English

Responsibilities

• Provide support across different time zones
• Curate and maintain information on tokens
• Provide frontline support to users
• Assist in internal operations tasks
• Develop relationships with customers and partners
• Track and report performance metrics
• Participate in cryptocurrency communities
• Work with cross-functional teams

Benefits

• Remote work flexibility
• Flexible working hours
• Comprehensive insurance coverage
• Virtual share options
• Bonus
• Parking allowance
• Meal allowance
• Learning allowance