WFM Capacity Planning Specialist

Overview

Role involves creating and managing WFM models to optimize customer experience operations.

Ideal candidate has 3+ years in Workforce Management with advanced capacity planning skills.

Locations

• India

Requirements

• Minimum 3 years in Workforce Management
• Advanced capacity planning experience
• Experience with Excel/Nice tool for modeling

Responsibilities

• Create and maintain capacity plans
• Forecast and optimize staffing
• Collaborate with management for WFM strategies
• Analyze performance trends

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Bonus
• Equity