Senior Manager - GCS International Programs

Overview

Manage and grow the International Consumer Support Programs team to enhance global support experience.

The ideal candidate should have 6+ years of experience in customer support and a passion for the crypto space.

Locations

• Ireland

Requirements

• 6+ years experience in financial services or customer support
• Experience managing or mentoring a team
• Strong cross-functional leadership skills

Responsibilities

• Lead a global team to improve support programs
• Own support readiness for international launches
• Partner with various teams to localize support models
• Drive innovation across support channels
• Identify and resolve gaps in customer experience
• Report on program performance to stakeholders
• Benchmark global support trends
• Ensure compliance with regulatory expectations