Senior IT Service Desk Engineer

Overview

Key role in administering and optimizing IT Service Management platform and supporting tools.

Ideal candidate has 3+ years in IT Service Desk with strong Jira Service Management expertise.

Locations

• United States

Requirements

• 3+ years in IT Service Desk
• Expertise in Jira Service Management
• Experience with Google Workspace and Okta

Responsibilities

• Administer and optimize ITSM workflows
• Serve as technical escalation for Tier 1
• Provide troubleshooting for core IT systems
• Work cross-functionally to resolve IT challenges
• Document solutions and processes
• Participate in on-call rotations

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k)