Executive Escalation Analyst III

Overview

Role focused on managing escalations and enhancing customer support experience.

Ideal candidate has 2+ years in escalation management and strong communication skills.

Locations

• Singapore

Requirements

• Minimum 2 years in escalation management
• Experience with CRM tools
• Exceptional communication skills

Responsibilities

• Manage day-to-day operations of escalations
• Communicate with stakeholders
• Drive impactful changes based on customer feedback

Benefits

• Medical benefits
• Dental benefits
• Vision benefits