CX Workforce Operations Governance Program Senior Lead

Overview

Role overseeing CX BPO security program management and operational processes.

Ideal candidate should have 5+ years of experience in operations and strong communication skills.

Locations

• United States

Requirements

• Bachelor's degree required
• At least 5 years of experience in operations
• Excellent communication skills
• Proficient in MS Office / G Suite
• Strong analytical skills

Responsibilities

• Oversee CX BPO security program
• Develop relationships with CX vendors
• Partner with internal teams on new tools
• Support new site launches
• Streamline BPO operational processes
• Support Workforce Management activities

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k)