CX Business Planning & Workforce Operations Senior Lead

Overview

Role involves managing workforce and vendor operations to enhance service delivery.

Ideal candidate has 5+ years in operations with strong communication and analytical skills.

Locations

• United States

Requirements

• Bachelor's degree required
• At least 5 years of experience in operations
• Excellent communication skills
• Proficient in MS Office / G Suite
• Strong analytical skills

Responsibilities

• Manage strategic initiatives
• Oversee development of playbooks
• Partner with CX Vendor Managers
• Support financial activities
• Drive service delivery improvements

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k)