Customer Success Agent II

Overview

Role focused on providing exceptional customer support and resolving issues for Coinbase users.

Ideal candidate has 1+ years in customer service with a passion for crypto and excellent communication skills.

Locations

• Singapore

Requirements

• 1 year experience in customer service
• Basic knowledge of blockchain and crypto
• Fantastic communication skills

Responsibilities

• Provide support across multiple channels
• Investigate and resolve customer issues
• Educate customers on products
• Communicate with internal partners
• Identify customer needs proactively
• Model investigative mentality
• Develop understanding of products
• Handle customer contacts to resolution

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Bonus