Compliance Vendor Operations Senior Manager

Overview

Senior Manager responsible for leading Compliance BPO operations and vendor management.

Ideal candidate has 5+ years in vendor management or Compliance Operations with strong leadership skills.

Locations

• United States

Requirements

• 5+ years of vendor management or Compliance Operations experience
• Experience leading BPO operations
• Excellent communication skills
• Proven ability to lead multi-disciplinary projects
• Understanding of financial policies
• Ability to deliver transformational projects
• Use data to drive operations improvements
• Knowledge of emerging trends

Responsibilities

• Build and lead Compliance BPO operations
• Drive continuous improvements in partner metrics
• Hold vendors accountable to operational standards
• Ensure necessary staffing levels
• Drive recruitment and retention of candidates
• Ensure quality work reflects standards
• Participate in strategic decisions
• Identify and resolve operational issues