Complaints Analyst III

Overview

Role involves conducting quality control reviews and providing feedback on complaint handling processes.

Ideal candidate has 3+ years in financial services or tech with strong analytical and communication skills.

Locations

• United States

Requirements

• 3+ years experience in financial services or tech
• Strong analytical skills
• Exceptional communication skills

Responsibilities

• Perform QC reviews of complaint cases
• Provide feedback to agents
• Conduct root cause analysis
• Collaborate with cross-functional teams
• Ensure compliance with global regulatory guidelines
• Support troubleshooting of complex complaint cases

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k)