Technical Support Specialist

Overview

Role involves managing customer relationships and providing technical support.

Ideal candidate has 2-3 years of customer experience and strong problem-solving skills.

Locations

• Canada

Requirements

• 2-3 years customer experience
• 1+ year SaaS experience
• Understanding of SQL and debugging web applications

Responsibilities

• Respond to customer inquiries
• Diagnose issues and identify solutions
• Manage escalations and emergencies
• Report and communicate bugs
• Share product expertise
• Drive customer outcomes
• Contribute to help center
• Participate in on-call rotation

Benefits

• Flexible work week
• Professional development support
• Health and dental benefits
• Virtual mental health platform
• Annual wellness benefit
• Internet subsidy
• Employee options
• Tiki Bucks incentive program