Customer Care Specialist

Overview

Role focused on providing customer support and assistance to individuals navigating sight loss.

Ideal candidate has 2+ years in customer service and strong interpersonal skills.

Locations

• Canada

Requirements

• Minimum 2 years customer service experience
• Fluent in English; French is an asset
• Proficiency in Microsoft Office
• Experience with Salesforce or similar tools
• Detail-oriented with time management skills

Responsibilities

• Assist callers with queries
• Provide high-quality customer service
• Resolve problems and handle conflict
• Maintain data integrity and quality standards
• Contribute to team KPI targets

Benefits

• Professional development opportunities
• Employee referral program