IT Support Technician III

Overview

Role involves troubleshooting and resolving technical issues while supporting users and IT initiatives.

Ideal candidate has 5+ years in IT support with strong SaaS and cloud experience.

Locations

• China

Requirements

• 5+ years experience in IT Support
• Experience with SaaS solutions
• Experience with IdP solutions like Okta
• Advanced knowledge of IT solutions
• Experience in troubleshooting major business applications

Responsibilities

• Troubleshoot technical issues
• Field support escalations
• Participate in IT Support projects
• Assist with hardware/software deployment
• Contribute to knowledge base
• Own employee lifecycle process