Technical Support Engineer

Overview

Role involves solving complex technical issues and providing support to customers.

Ideal candidate has 4+ years of experience in support engineering with strong troubleshooting skills.

Locations

• Singapore, Central Singapore, Singapore
• Japan, Tokyo, Tokyo
• Malaysia, Kuala Lumpur, Kuala Lumpur
• Australia, New South Wales, Sydney

Requirements

• 4+ years experience in support engineering
• Strong troubleshooting skills
• Fluency in English required

Responsibilities

• Provide advanced support for enterprise customers
• Engage with customers via multiple channels
• Create and maintain technical documentation
• Collaborate with internal teams to resolve issues
• Assist in identifying security incidents