Senior Technical Account Manager

Overview

Role involves managing post-sales support and providing technical guidance for Enterprise customers.

Ideal candidate has 8+ years in technical support with strong networking and customer service skills.

Locations

• Australia, New South Wales, Sydney

Requirements

• 8+ years in customer-facing technical support
• Strong networking knowledge
• Experience with Fortune 500 companies

Responsibilities

• Manage post-sales support for Enterprise customers
• Build relationships with cross-functional teams
• Provide customer feedback for product improvements
• Conduct Quarterly Support Reviews
• Ensure timely resolution of support tickets
• Travel up to 25% for customer engagements
• Work one weekend per month