Senior Customer Solutions Engineer, ANZ

Overview

Role involves being a trusted technical advisor to customers throughout their lifecycle.

Ideal candidate should have 5+ years of technical experience with a deep understanding of internet protocols and troubleshooting.

Locations

• Australia, New South Wales, Sydney

Requirements

• Minimum 5 years of technical experience
• Deep understanding of internet protocols
• Experience with a scripting language
• Ability to manage projects and prioritize tasks

Responsibilities

• Serve as a trusted technical advisor
• Deliver organized onboarding for customers
• Ensure customer retention and expansion
• Provide proactive technical guidance
• Collaborate with other teams for technical escalations
• Identify opportunities for customer expansion
• Contribute to knowledge-sharing activities