Escalation Engineer

Overview

Role involves deep technical troubleshooting for escalated customer issues.

Ideal candidate should have extensive technical support experience and strong communication skills.

Locations

• Singapore

Requirements

• Minimum 2 years of customer-facing technical experience
• Excellent verbal and written communication skills
• Able to manage multiple priorities and projects

Responsibilities

• Provide technical troubleshooting for escalated issues
• Triage customer escalation issues
• Work cross-functionally with various teams