Customer Support Coach

Overview

Role focused on providing exceptional customer support and fostering relationships with hotel partners.

Ideal candidate has 1+ years in hospitality and is fluent in English and Portuguese.

Locations

• Spain

Requirements

• 1+ years hospitality experience
• Previous customer service experience preferred
• Fluent in English and Portuguese
• Excellent communication skills
• Strong problem-solving skills
• Skill with computers and systems
• Excellent internet connection

Responsibilities

• Provide exceptional customer support
• Resolve inquiries via multiple channels
• Foster strong customer relationships
• Gather customer feedback
• Create training materials
• Stay updated on system changes

Benefits

• Remote work
• PTO
• Paid parental leave
• Home office stipend
• Professional development courses
• Access to therapy and coaching
• Manager training
• Upskilling opportunities