Customer Support Coach

Overview

Role involves coaching and supporting customers in using the software effectively.

Ideal candidate has 1+ years in hospitality and is fluent in English and Spanish.

Locations

• Colombia

Requirements

• 1+ years hospitality experience
• Previous customer service experience preferred
• Fluent in English and Spanish
• Proficient in computer systems
• Excellent problem-solving skills

Responsibilities

• Assist customers with software usage
• Resolve customer complaints
• Maintain customer relationships
• Gather customer feedback
• Create support tutorials
• Attend training sessions

Benefits

• Flexible working schedules
• Open Paid Time Away policy
• Professional development opportunities