Cloudbeds

Customer Support Coach

Cloudbeds

Overview

Role focused on providing exceptional customer support and fostering relationships with hotel partners.

Ideal candidate has 1+ years in hospitality and strong communication skills.

remotejuniorEnglish

Locations

  • Chile

Requirements

  • 1+ years hospitality experience
  • Previous customer service experience preferred
  • Native or fluent in English
  • Excellent communication skills
  • Strong problem-solving skills
  • Skill with computers and systems
  • Excellent internet connection

Responsibilities

  • Provide exceptional customer support
  • Resolve inquiries via multiple channels
  • Foster strong customer relationships
  • Gather customer feedback for software improvements
  • Create training materials
  • Stay updated with system changes

Benefits

  • Remote work
  • PTO according to local labor laws
  • Free corporate apartment accommodations
  • Full paid parental leave
  • Home office stipend
  • Professional development courses
  • Access to therapy and coaching
  • Manager training and upskilling