Technical Operations Manager

Overview

Role involves leading the technical operations of the Zendesk ecosystem and managing a global team.

Ideal candidate should have strong technical literacy and experience in managing technical teams.

Locations

• United States

Requirements

• Deep Zendesk expertise
• Strong technical literacy
• Experience managing global teams

Responsibilities

• Lead the administration of Zendesk
• Manage a global technical team
• Oversee vendor integrations
• Translate business needs into technical specifications
• Drive performance and reliability
• Ensure quality and speed
• Set operational standards
• Manage vendor relationships