Real Time Analyst
Clipboard Health
Overview
Role responsible for managing support team operations and ensuring service level agreements are met.
Ideal candidate has 3+ years in contact centers and 2+ years in Workforce Management with strong math skills.
Only candidates from Argentina, Brazil, Canada, Colombia, Dominican Republic, Egypt, France, Germany, Ghana, Greece, India, Indonesia, Ireland, Italy, Jamaica, Kenya, Mexico, Morocco, Netherlands, Nigeria, Pakistan, Philippines, Poland, Portugal, South Africa, Spain, United Arab Emirates, United Kingdom are considered
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Locations
- Egypt
- Portugal
- Greece
- Netherlands
- Pakistan
- Morocco
- Ireland
- Brazil
- Poland
- France
- Nigeria
- Colombia
- Argentina
- Philippines
- United Kingdom
- Ghana
- United Arab Emirates
- Kenya
- India
- Spain
- Canada
- Dominican Republic
- Italy
- Mexico
- South Africa
- Jamaica
- Germany
- Indonesia
Requirements
- 3+ years in contact center
- 2+ years in Workforce Management
- Strong math skills
- Attention to detail
- Experience with reports and automations
- Problem-solving skills
Responsibilities
- Manage queue and meet SLAs
- Revise forecasts
- Monitor support queues
- Schedule agent breaks
- Provide root cause analysis
- Onboard and off-board agents
- Track seat usage
- Monitor attendance
Benefits
- Unlimited PTO
- Fully Remote
- Opportunity to impact healthcare customers
