Knowledge Operations Team Lead

Overview

Oversee the Knowledge Operations team and ensure high standards in content management.

Ideal candidate has proven coaching and management experience with strong communication skills.

Locations

• United States

Requirements

• Coaching experience required
• Management experience required
• Excellent written communication skills required
• Excellent verbal communication skills required
• Strong problem-solving abilities required
• Experience in setting and achieving SMART goals required
• Adaptability and flexibility required
• Strong product and process knowledge required

Responsibilities

• Audit written content
• Monitor individual performance
• Maintain coaching logs
• Investigate new features
• Design knowledge transfer system
• Shadow support agents
• Provide feedback
• Create content

Benefits

• Unlimited PTO
• Fully Remote
• Opportunity to impact healthcare customers