Customer Support Team Lead (Global)

Overview

Role involves leading and coaching a customer support team to enhance performance and customer satisfaction.

Ideal candidate has 2+ years in coaching, management, and customer service with strong communication and problem-solving skills.

Locations

• United States

Requirements

• 2+ years coaching experience
• 2+ years management experience
• 2+ years customer service experience
• Excellent communication skills
• Strong problem-solving abilities
• Ability to thrive under pressure
• Experience in setting and achieving SMART goals
• Adaptability and flexibility

Responsibilities

• Monitor agent performance
• Provide coaching to agents
• Handle customer escalations
• Ensure schedule adherence
• Maintain coaching logs
• Resolve team challenges
• Delegate tasks
• Lead team building activities