Customer Support Team Lead

Overview

Role involves leading and coaching a customer support team to enhance performance and customer satisfaction.

Ideal candidate has 2+ years in coaching, management, and customer service with strong communication and problem-solving skills.

The Caribbean

Locations

• South America
• Northern America
• Africa

Requirements

• 2+ years coaching experience
• 2+ years management experience
• 2+ years customer service experience

Responsibilities

• Monitor agent performance
• Provide coaching to agents
• Handle customer escalations
• Ensure schedule adherence
• Maintain coaching logs
• Resolve team conflicts
• Delegate tasks
• Lead team building activities