Customer Experience Specialist (Non-USA)

Overview

Role focused on delivering customer support to healthcare professionals.

Ideal candidate has 2+ years in customer support and is proactive in problem-solving.

Global applicants are considered except for those in the USA

Locations

• United States

Requirements

• 2+ years in customer support
• 2+ years using CRMs
• 2+ years using Google Workspace
• Fluent English required

Responsibilities

• Provide support via chat, voice, and email
• Investigate cases using Zendesk and Salesforce
• Troubleshoot issues
• Guide new workers through platform workflows
• Monitor trends to improve operations