Customer Experience Specialist

Overview

Role focused on delivering support to healthcare professionals through various communication channels.

Ideal candidate has 4+ years in customer support and is fluent in English.

Locations

• United States
• South Africa

Requirements

• 4+ years in customer support
• 4+ years using CRMs
• 4+ years using Google Workspace
• Fluent English required

Responsibilities

• Provide support to healthcare professionals
• Investigate cases using tools
• Troubleshoot issues
• Guide new workers
• Monitor trends
• Maintain documentation