Customer Support Specialist

Overview

Role involves providing exceptional customer support and improving user experience.

Ideal candidate should have 2+ years of customer support experience in a technical environment.

Locations

• Philippines

Requirements

• At least 2 years of customer support experience
• Technical skills in troubleshooting
• Critical and analytical thinking
• Attention to detail
• Strong knowledge of help productivity platforms is a plus

Responsibilities

• Correspond with clients via support channels
• Encourage clients to maximize platform use
• Own the customer experience
• Articulate customer insights to teams
• Collaborate with colleagues
• Educate users on ClickUp
• Contribute to team processes
• Be a ClickUp ambassador