Customer Success Manager

Overview

Role responsible for managing customer relationships and ensuring client success in a digital health startup.

Ideal candidate should have deep knowledge of biopharmaceutical marketing and 5+ years in healthcare consulting.

Locations

• United States

Requirements

• Deep knowledge of biopharmaceutical marketing
• 5+ years in healthcare consulting
• Excellent written and oral communication
• Expert-level proficiency with Microsoft Excel
• Track record of managing client-focused projects

Responsibilities

• Own customer relationships
• Manage day-to-day operations
• Facilitate customer meetings
• Collaborate with customers
• Manage roll-out of new product features
• Ensure data quality
• Organize and train team members
• Contribute to business development