Support Engineer

Overview

Role involves owning technical support experience and improving customer satisfaction.

Ideal candidate has 3+ years in technical support at a B2B SaaS company with strong problem-solving skills.

Locations

• United States

Requirements

• 3+ years technical support experience
• Customer-first mindset
• Strong technical aptitude

Responsibilities

• Provide first-line support
• Troubleshoot technical problems
• Document and escalate bugs
• Build support infrastructure
• Act as voice of the customer
• Develop support processes and metrics