Customer Happiness Associate

Overview

Role focused on enhancing customer satisfaction and resolving issues in a fintech environment.

Ideal candidate has 2+ years in customer success and experience with B2B clients.

Locations

• Mexico

Requirements

• 2+ years in customer success
• Experience in Fintech
• Intermediate English proficiency

Responsibilities

• Resolve escalated issues
• Troubleshoot and document
• Follow up with customers
• Propose solutions
• Manage B2B client relations
• Multitask effectively

Benefits

• Competitive salary
• Flexible work model
• Adaptable benefits
• Growth opportunities