Customer Support and Risk Operations Agent

Overview

Role involves managing customer inquiries and mitigating operational risks.

Ideal candidate has 2+ years in customer service/risk management and is bilingual in Mandarin and English.

Locations

• Malaysia

Requirements

• Bachelor's degree or 3+ years experience
• 2 years in customer service/risk management
• Bilingual Mandarin & English preferred

Responsibilities

• Handle customer inquiries
• Assist in Tier 1 tech support
• Collaborate with cross-functional teams
• Manage Chargeback and Dispute requests
• Monitor customer interactions for risks
• Work in rotational shifts
• Participate in special projects