Technical Account Manager - FedRamp

Overview

Role involves proactive support for premium accounts in a FedRAMP compliant environment.

Ideal candidate has 3-5 years of technical support experience and strong customer engagement skills.

Must be a U.S. Person

Locations

• United States, North Carolina
• United States, District of Columbia
• United States, Texas

Requirements

• 3-5 years support experience
• 3-5 years customer-facing experience
• Bachelor's degree or equivalent experience
• Expert understanding of network/application protocols
• Experience with Cloud/SaaS products
• Hands-on experience with hypervisors
• Knowledge of a programming language
• Experience administering Linux OS

Responsibilities

• Support customers with break-fix issues
• Optimize customer systems
• Engage proactively with customers
• Collaborate with internal teams
• Manage escalations
• Ensure great customer experience
• Project manage multiple projects
• Handle special projects

Benefits

• Medical, dental, and vision insurance
• 401(k) plan
• Paid holidays
• Vacation time
• Sick time
• Paid time for volunteering
• Wellbeing offerings
• Flexible vacation policy