Program Manager, Dispute Experience

Overview

Program Manager focused on enhancing member dispute experience and operational efficiency.

Ideal candidate has 6+ years in product operations with experience in dispute operations and strong analytical skills.

Locations

• United States

Requirements

• 6+ years experience in product operations or similar
• 3+ years experience with Card Issuer Dispute Operations
• Knowledge of dispute fraud types
• Foundational SQL and data visualization experience
• Experience with cross-functional teams
• Excellent communication and presentation skills

Responsibilities

• Own and improve process documentation
• Analyze data to identify friction areas
• Develop data-based insights
• Partner with various teams for improvements
• Support launch readiness for new products
• Contribute to a culture of trust and collaboration

Benefits

• 401k match
• Medical benefits
• Generous vacation policy
• Paid parental leave
• Annual wellness stipend
• Community support time
• Hybrid work perks
• In-person and virtual events