Manager, Technical Support

Overview

Role involves leading the Technical Support team to enhance customer satisfaction and operational efficiency.

Ideal candidate has 3+ years in technical support with strong leadership and analytical skills.

Locations

• United States, California, San Francisco

Requirements

• 3+ years in technical support or operations management
• Proven leadership skills
• Strong technical background in troubleshooting

Responsibilities

• Lead and mentor technical support engineers
• Ensure alignment with support standards
• Serve as escalation point for complex issues
• Drive improvements in operational processes
• Analyze support metrics and customer feedback
• Foster collaboration across departments

Benefits

• Learning and development allowance
• Competitive cash and equity compensation
• 100% medical, dental, and vision coverage
• Flexible PTO policy
• Monthly wellness stipend
• Home office stipend