Chartbeat

Technical Support Engineer

Chartbeat

Overview

Role involves providing technical support and resolving customer issues.

Ideal candidate has 1-2 years in technical support with knowledge of web development.

70k usd / yearremotejuniorpermanentfull-timeEnglishSpanishHTMLCSSJavaScriptGitHub

Locations

  • United States

Requirements

  • 1-2 years in customer service or technical support
  • Experience with HTML, CSS
  • Excellent written and verbal skills

Responsibilities

  • Respond to support tickets
  • Write and update technical documentation
  • Share user feedback with teams
  • Assist in rolling out new products
  • Demonstrate product curiosity

Benefits

  • Health, Dental, and Vision Insurance
  • 401K with company match
  • Fully Paid Parental Leave
  • Phone and internet stipend
  • Wellness and learning reimbursements
  • Flexible work hours
  • Unlimited PTO
  • Company-wide outings