Care Experience Specialist

Overview

Role focused on supporting clients and families throughout treatment as a Care Experience Specialist.

Ideal candidate should have 2+ years in customer support and experience with young adults in a healthcare setting.

Locations

• United States

Requirements

• High school diploma required
• Minimum 2 years in customer/patient support
• 1-2 years Salesforce experience required
• Knowledge of HIPAA policies required
• Work authorized in the USA
• Native or bilingual English proficiency required

Responsibilities

• Answer inbound calls and resolve concerns
• Act as liaison between patients and internal teams
• Support client-related requests
• Identify gaps in treatment attendance
• Communicate aftercare resources
• Manage client schedule
• Complete documentation timely
• Meet determined KPIs

Benefits

• Comprehensive benefits
• Support for mental health journeys
• Flexible work environment